Frequently Asked Questions

Say hello to T.R.A.V.E.S. He is our Task-oriented Resource And Virtual Employee System. T.R.A.V.E.S. has curated some of our most commonly asked questions.

• Do you service my area?

We are based in Piedmont, SC in Anderson County. This puts us in a convenient location to work with clients in Anderson, Greenville, Spartanburg, Pickens, and Oconee counties. See our full coverage map here.

• What sort of warranty do you offer?

Please refer to our warranty page.

• What other services do you offer?

In addition to installing window treatments, we also hang artwork, decorative mirrors, and simple shelving for closets and garages. However, we do not install closet “systems” or flat-screen televisions. See our full list of installation services.

• What forms of payment do you accept?

We prefer cash or personal check. We also accept Visa, MasterCard, American Express, and Venmo payments.

• Do you have a showroom I can visit?

Currently, we are a “shop-at-home” service. This means we bring the showroom to your living room.

• How much do you charge to for an in-home consultation?

For most jobsites, we charge $80-$100 to measure up to 25 windows (not counting windows that are over 10 feet above the floor). If we are also providing you with a quote on the purchase of window treatments, we will either waive that fee if you place an order the same day, or we will apply the measure fee towards your deposit once an order is placed.

• Why can’t I just measure the windows and you give me a quote?

Because of the wide variety of window treatments on the market, and the assortment of upgrades or product options for each type or brand of window treatment, it is fairly difficult to provide even a rough estimate without us meeting with you to discuss the project and inspect your windows.

For instance, if you wanted interior shutters. Do you want wood, composite, vinyl? What size louver will work best in your window opening? Does it need to be framed or frameless? Which of our 12 frame options would be the most appropriate?

Maybe you don’t want “complicated” shutters, but simple horizontal blinds. Okay. Do you want 1-inch slats, 2-inch slats, 2½-inch slats? Do you want aluminum, vinyl, wood, composite material? Do you want a cordless lift? Do you want motorized tilt? Do you have enough depth for a fully recessed inside mount or does it need to be an outside mount?

• Do you offer financing options?

At this time, we do not offer any financing options (such as 6 months same as cash, or a monthly payment agreement). However, we only require a 60% upfront deposit on product orders with the remaining balance due at installation.

• Do you offer “child-safe” or “pet-safe” products?

We offer a number of products suitable for homes with children and pets including cordless and motorized window coverings. Read more about child safe products here.

• Will you install my window treatments even if I did not buy them from you?

Yes. We can provide measurement and installation services for almost any type of window treatment, regardless of where you purchased the product. Please use our appointment request form to let us know how we can help.

• How long will it take for my order to arrive?

Once your order is placed, we will receive a confirmation email from our supplier(s). They will provide us with an “estimated ship date.” This initial date is based on their most recent production schedule but does not take into account backordered fabrics or components or any potential shipping delays. If the estimated ship date is more than 4 weeks from the date that the order is placed, we will make weekly inquiries with the vendor to make sure the order is on track and we will alert you to any changes.

• Do you do commercial projects or just residential ones?

Over the past 20 years, we have completed over 15,000 projects, including both commercial and residential jobs. Learn more about our installation services here.

• I have arches over my windows, what can be done to cover them?

We have a number of products that are suitable for arches, ovals, octagons, and angle-top windows. Learn more about the products we offer.

• I have a two-story great room, what can you do for tall windows?

We have a number of products that are suitable for tall or hard-to-reach windows. Learn more about the products we offer.

• Is it possible to change my order?

Once an order is submitted to our vendor(s) it may not be possible to make any changes or alterations to the order.

• What is your cancellation policy?

Based on South Carolina law and regulations set forth by the Federal Trade Commission, purchases made in your home are subject to the FTC Cooling-Off Rule which gives you as the consumer three (3) business days to change your mind and cancel an order. You must contact us and speak to us in person to request a cancellation. Messages sent via email, text message, or online from our website, cannot be used as a valid form of communication for a cancellation.

However, if you mail a deposit to our offices or pay over the phone via credit card after the initial in-home consultation, the Cooling-Off Rule does not apply and it may not be possible to cancel the order.

• I would like to have my window treatments installed by the time I move into the house I just bought, is the delivery date you gave me guaranteed?

Unfortunately, we cannot make any sort of guarantee when it comes to delivery or installation dates. The estimated shipping dates we receive from our suppliers are just that… estimates. Even if we knew beyond a shadow of a doubt that the product would ship on the date indicated, we cannot control travel times by the shipping companies, lost or damaged boxes. etc. We also prefer to wait to schedule an installation until we have received and inspected all boxes from our supplier(s).

• Do you share my contact or personal information with other companies?

Please review our company Privacy Policy for more information on this topic.

• Is installation included in the cost of my order?

Installation is usually not included in the product cost. Except for special situations where we create a “package deal”, all of our product quotes will display the cost of installation for your window treatment project.

• Do you offer any sort of extended warranty?

We do not offer any sort of “extended warranty” on the products we sell. For information about any manufacturers’ warranties or our workmanship warranty, please see our warranty page for more information on this topic.

• Who do I call if I need to replace batteries in my motorized shades?

Most battery-operated motorized shades will last 1-2 years before the batteries need to be replaced (depending on your usage). If you need to have the batteries replaced, we would be happy to schedule an appointment with you to do so. We do charge a small service fee (plus the cost of any batteries that we supply.

• Who do I call if my window treatment stops working and needs to be repaired?

If you need help with a repair or service on your window treatments, please contact us to schedule an appointment.

• Do you have to attach the hold-down device for the lift cord or loop?

Yes. Please see our Child Safety page for more information.

• Do blackout shades really block the light?

The term “blackout” is a bit of a misnomer. The correct term should be “room darkening” and they will darken the room by 90-99% depending on what sort of light source is coming in from outside of the home.

There are not any products on the market that (by themselves) will block 100% of the light that comes in through your windows. However, there are some additional things you can do to increase the room-darkening effect that your window treatments have. You can add light-blocking channels on the sides and top/bottom of the window treatment. You can add room-darkening drapery panels or top treatments to cover the gaps between the window and the shade.