Frequently Asked Questions
Have questions about working with TraVerse Enterprises? Below are answers to some of the most common questions we receive from homeowners, interior designers, builders, and commercial clients.
General Services
What services do you offer?
We provide professional installation of custom window treatments, including blinds, shades, shutters, and drapery. Our services also include precise measuring, installation of motorized systems, and specialty installations such as artwork and unique mounting applications. Learn more here: Window Treatment Installation Services
We also hang artwork, decorative mirrors and other types of wall hangings. From oil paintings to family portrait galleries. Learn more here: Artwork Installation Services
Do you work with both residential and commercial clients?
Yes. We work with homeowners, interior designers, builders, and commercial clients on projects of all sizes.
What areas do you serve?
We serve clients throughout Upstate South Carolina, including:
- Greenville County
- Anderson County
- Pickens County
- Oconee County
- Spartanburg County
We also take on projects outside of these areas on a case-by-case basis.
Scheduling & Process
How far in advance should I schedule my installation?
We recommend scheduling as early as possible, especially for new construction or renovation projects. Lead times vary depending on project size and current demand but generally fall within a 2 week to 6 week lead time.
Do you handle measuring, or should I provide measurements?
We strongly recommend professional measuring to ensure accuracy and proper fit. We can work with client-provided measurements, but final responsibility for accuracy may be limited in those cases.
What should I expect on installation day?
You can expect:
- On-time arrival
- Review of project scope
- Professional installation
- Testing and adjustments
- A walkthrough of operation and care
Our goal is a clean, efficient installation with attention to detail.
Products & Specialties
Do you install motorized or smart window treatments?
Yes. We install a wide range of motorized window treatment systems, including battery-powered, rechargeable, and hardwired options (both low-voltage and 110V motors).
For hardwired systems, we handle the installation of the window treatments themselves; however, we do not perform electrical work. This includes making final 110V connections or running wiring to and from the windows. Any required electrical work should be completed by a licensed electrician prior to installation.
We focus on the physical installation and setup of motorized shades but do not provide integration with smart home or automation systems (such as Crestron or Control4).
Do you install customer-supplied products?
Yes, in many cases. We may review the product beforehand to confirm compatibility and installation feasibility.
Do you install drapery and hardware?
Yes. We install:
- Drapery panels
- Decorative rods
- Traverse rods and tracks
- Ceiling-mounted systems
- Custom hardware applications
Pricing & Payments
How is pricing determined?
Pricing is based on:
- Scope of work
- Product type
- Installation complexity
- Project size
We provide clear, upfront estimates upon request before scheduling. You can use this form to request a quote.
What type of payments do you accept?
Our preferred payment method is cash or personal/business checks. We also accept payment via Venmo. We also accept major credit cards such as Visa, MasterCard, and AMEX (a 2% convenience fee may apply to credit or debit card transactions).
Is a deposit required?
Most of our projects do not require a deposit. A deposit would only be required for one or more of the following situations:
- Out of town job, requiring one or more overnight accomodations
- Phased jobs that require splitting the job across multiple weeks or months
- Projects that require additional manpower in order to complete the job by a specific deadline
- Large jobs that are valued at over $3000.00 in labor costs
Project Types
Do you take on small jobs, or only large projects?
We handle both small service calls and large projects, including multi-room residential and commercial installations.
Do you work on new construction and remodels?
Yes. We frequently coordinate with builders and contractors to ensure installations happen at the appropriate stage of the project.
Can you work directly with my interior designer or builder?
Absolutely. We regularly collaborate with design professionals and construction teams to ensure a smooth process.
Policies & Expectations
Are you insured?
Yes. We carry appropriate insurance coverage for both residential and commercial work.
What happens if there is an issue after installation?
If you experience any issues, contact us directly. We will evaluate the situation and determine the appropriate next steps.
Do weather conditions affect scheduling?
Yes, in some cases. For safety reasons, severe weather may require rescheduling. We will communicate any changes as early as possible.
See our Inclement Weather Policy for more information.
Additional Questions
Do you offer repair or service work?
Yes, depending on the product and condition. Contact us to discuss your specific needs.
Do you remove old window treatments?
Removal and disposal may be available upon request. Let us know during the quoting process. A small fee may be added to the invoice to accommodate any disposal fees incurred at the county landfill.
Do you travel outside your primary service area?
We may accommodate projects outside our standard service area depending on scope and scheduling.
Getting Started
How do I get started?
Contact us to discuss your project. We’ll guide you through the next steps, including measuring, scheduling, and coordination.